Returns:
If you are unsatisfied with your purchase, we offer a 60-day return policy with no questions asked. Customers are welcome to call 877-395-2707 or email us at support@physicianschoice.com to request a return/refund. Our live customer service team is available on a 24/7 basis. To complete any return, please provide a receipt or proof of purchase.
Outside of the initial 60-day return window, items must be unopened in original packaging, unused, and in the same condition that your order was received. Please contact us to arrange your return.
Other information (if applicable):
Once your return is received and inspected, you will receive an email from us to inform you that your return was received with a disposition status for your refund.
All requested refunds are subject to approval by Physician’s Choice.
If your return is accepted and a refund is approved, a credit will be applied to your original method of payment within 10 to 14 business days equal to the amount that you paid for the product.
Late or missing refunds (if applicable):
If you have not received your approved refund within 7-10 business days, please contact us at support@physicianschoice.com for further investigation. In some cases, it may take longer before a refund is officially credited back to your card or account.
If a refund has been completely processed by Physician's Choice, the issue is then the responsibility of the customer and their financial institution.
Fraud
If you suspect that you are a victim of fraud, please contact us within 30 days from the date of purchase to submit a fraudulent order claim for our investigation.Please immediately report any suspicion of fraud to us directly at fraudprevention@physicianschoice.com to confirm the name on the order and the site of purchase. If a case of fraud is confirmed, we will issue a full refund or facilitate a dispute with your financial institution.
Physician’s Choice values its customers and strives to protect your financial and informational safety as if it was our own. Your cooperation in reporting fraud to us as soon as possible moves us closer to eliminating fraud for all of our customers, users, and affiliates in this ever-changing digital environment.